India's Most Popular IT Support Plateform

Help Desk Software — Take advantage of the proven

Powerful help desk software for the entire enterprise

Our feature-rich help desk software speeds up ticket resolution with the help of proactive automations and highly customizable workflows.

Efficient Ticketing and Incident Resolution

Features

Ticket Management


Centralized system for creating, assigning, and tracking support.
Users can log issues through a portal or via email, with each request generating a ticket for easy tracking

SLA (Service Level Agreement) Management


Define SLAs to ensure timely responses and resolutions based on ticket priority.
Track SLA compliance to ensure support meets defined performance standards.

Automated Email Notifications


Customize email templates for consistent communication.
Keep customers and support agents updated with automated email alerts on ticket status changes.

Knowledge Base Integration


Easily update FAQs, documentation, and troubleshooting guides.
Create a knowledge base to help customers find solutions quickly, reducing repetitive support requests.

Issue Tagging and Categorization


Easily update FAQs, documentation, and troubleshooting guides.
Create a knowledge base to help customers find solutions quickly, reducing repetitive support requests.

Customer Feedback and Satisfaction Surveys


Analyze ratings and feedback to identify improvement areas in service delivery.
Collect feedback after ticket closure to measure customer satisfaction and improve service quality.

Reports and Analytics


Generate insights for strategic planning and to improve helpdesk performance.
Access detailed reports on ticket volume, resolution time, SLA compliance, and customer satisfaction.

Multi-Channel Support

Integrate with CRM to maintain seamless support for customer relationships. Support requests can be submitted via multiple channels, including email, web portal, and chat integrations.

Automated Assignment and Workflow Rules


Use automation to assign tickets based on agent skill or workload.
Define workflows to streamline ticket resolution and ensure priority issues are addressed first.

Simplify IT Support and Incident Management

Automation Benefits

Automates repetitive tasks, enabling support teams to focus on complex issues and resolve tickets faster.

Proactive SLAs and real-time status updates provide transparency and assurance, improving customer trust and satisfaction.

The knowledge base and self-service options reduce support requests, helping organizations lower support costs over time.

With detailed reports and SLA metrics, businesses can continually monitor and improve their helpdesk’s performance.

PCCVDI Solutions is highly customizable and scalable, making it easy for businesses to expand their helpdesk as they grow.

A single platform for customer interactions, ticket details, and issue histories ensures consistent support and seamless communication.