Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Client" or "User") and PCCVDI Solutions ("Company", "we", "us", "our"), a technology consulting firm incorporated and operating from Pashim Vihar, New Delhi, India.

By accessing our website at pccvdi.com, requesting a consultation, or entering into a service engagement with PCCVDI Solutions, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access our website or engage our services.

2. Services Description

PCCVDI Solutions provides professional IT consulting and managed technology services, including but not limited to:

• Cloud Solutions (AWS, Microsoft Azure, Google Cloud Platform)
• Software Development (web, mobile, API, enterprise applications)
• Cybersecurity (penetration testing, SOC services, compliance advisory)
• IT Automation and Artificial Intelligence (RPA, ML pipelines, AIOps)
• Database Solutions (design, migration, optimisation, DBA-as-a-service)
• DevOps and CI/CD (pipeline design, Kubernetes, infrastructure as code)
• Email and Collaboration (Microsoft 365, Google Workspace, migration)
• Open Source Solutions (Odoo ERP, Linux infrastructure)
• Web and Mobile Development

Specific service scope, deliverables, timelines, and pricing are defined in individual Service Agreements, Statements of Work (SOWs), or Master Service Agreements (MSAs) executed between PCCVDI Solutions and the Client. In the event of any conflict between these Terms and a signed Service Agreement, the terms of the Service Agreement shall prevail.

3. Engagement and Contracts

All professional service engagements must be formalised through a signed proposal or Service Agreement prior to commencement of work. A service engagement is deemed accepted when:

• The Client has signed the applicable Service Agreement or SOW; and
• Any required upfront payment has been received by PCCVDI Solutions.

Verbal agreements, email exchanges, and informal discussions do not constitute binding service commitments. PCCVDI Solutions reserves the right to decline any project or engagement without obligation to provide a reason.

4. Payment Terms

Unless otherwise agreed in writing in the applicable Service Agreement:

• Project-based engagements: 50% advance payment upon contract signing, 50% upon project completion and delivery.
• Retainer and managed service engagements: Monthly invoicing in advance, payable within 15 days of invoice date.
• Time-and-materials engagements: Monthly invoicing for actual time and expenses incurred.

Invoices not paid within the agreed payment period will accrue interest at 18% per annum (1.5% per month) from the due date. PCCVDI Solutions reserves the right to suspend services for invoices overdue by more than 30 days.

All prices are exclusive of applicable taxes (including GST). GST will be charged at the rate applicable on the date of invoice. Clients with GSTIN must provide it at the time of engagement for proper invoice generation.

5. Intellectual Property

5.1 Company Materials

All content on our website — including text, graphics, logos, illustrations, software, documentation, methodologies, frameworks, tools, and code — is the exclusive property of PCCVDI Solutions and is protected by Indian and international intellectual property laws. No right or licence is granted to reproduce, distribute, modify, or create derivative works from any Company materials without our prior written consent.

5.2 Client Deliverables

Custom software, code, documentation, and other deliverables created specifically for and paid in full by the Client become the intellectual property of the Client upon receipt of full payment. Until full payment is received, all intellectual property rights remain with PCCVDI Solutions.

5.3 Pre-existing IP and Tools

PCCVDI Solutions retains all rights to pre-existing intellectual property, internal tools, frameworks, libraries, methodologies, and know-how used in delivering services. Where such materials are incorporated into Client deliverables, we grant a non-exclusive, royalty-free licence to use such materials solely in connection with the deliverable.

6. Confidentiality

Both parties acknowledge that during the course of an engagement, each may receive or have access to confidential information of the other party. Each party agrees to:

• Maintain the confidentiality of such information with at least the same degree of care it uses to protect its own confidential information (but no less than reasonable care);
• Not disclose such information to any third party without prior written consent;
• Use such information only for purposes of the engagement;
• Promptly notify the other party upon becoming aware of any actual or suspected unauthorised disclosure.

Confidentiality obligations do not apply to information that is or becomes publicly known through no fault of the receiving party, was already known prior to disclosure, or is required to be disclosed by law or regulatory authority.

Confidentiality obligations survive termination of the engagement for a period of 5 years.

7. Warranties and Disclaimers

PCCVDI Solutions warrants that:

• Services will be performed by qualified professionals with the skills necessary for the engagement;
• Deliverables will materially conform to agreed specifications for 30 days following delivery (the "Warranty Period");
• We will use commercially reasonable efforts to maintain service availability for managed service offerings.

Except as expressly stated above, our website and services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our services will be uninterrupted or error-free, or that any specific outcome or result will be achieved. Technology consulting involves inherent uncertainties.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• PCCVDI Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunities, arising from or in connection with our services or these Terms.
• Our total aggregate liability to you for any claims arising from or related to a specific service engagement shall not exceed the total fees actually paid by you to PCCVDI Solutions for that engagement in the 3 months preceding the event giving rise to the claim.
• These limitations apply regardless of the form of action, whether in contract, tort (including negligence), or otherwise, and even if PCCVDI Solutions has been advised of the possibility of such damages.

Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded under applicable Indian law.

9. Indemnification

You agree to indemnify, defend, and hold harmless PCCVDI Solutions and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our website or services in breach of these Terms;
• Your violation of any applicable law or third-party rights;
• Any content or data you provide to us that infringes third-party intellectual property rights.

10. Service Level Agreements

SLA commitments — including uptime guarantees, incident response times, and resolution targets — are defined exclusively in individual Service Agreements and Managed Service Agreements. Website access and pre-sales interactions do not carry any SLA commitment.

Managed service SLAs are typically structured as follows (subject to the specific contract):

• Critical incidents (P1): Initial response within 30 minutes, 24×7
• High priority (P2): Initial response within 2 hours during business hours
• Medium priority (P3): Initial response within 4 hours during business hours
• Low priority (P4): Initial response within 1 business day

SLA credits, if applicable, are defined in the relevant Service Agreement and represent the Client's exclusive remedy for SLA breaches.

11. Termination

Either party may terminate a service engagement:

• For convenience: With 30 days' written notice, subject to payment for all services delivered up to the termination date.
• For cause: Immediately upon written notice if the other party materially breaches these Terms or the applicable Service Agreement and fails to remedy the breach within 14 days of written notice.

Upon termination, Client must pay all outstanding invoices immediately. PCCVDI Solutions will provide a reasonable transition period and documentation handover upon request, subject to outstanding fees being settled.

12. Governing Law and Disputes

These Terms and all service engagements are governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

In the event of any dispute, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation within 30 days of written notice of the dispute.

If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act 1996, with a sole arbitrator appointed by mutual agreement. The seat of arbitration shall be New Delhi, India, and proceedings shall be conducted in English.

Notwithstanding the above, either party may seek emergency injunctive relief from the competent courts of New Delhi, India.

13. Changes to These Terms

PCCVDI Solutions reserves the right to modify these Terms at any time. Changes will become effective upon posting to our website. We will provide reasonable notice of material changes via email or website notification.

Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to any modification, you should discontinue use of our services and notify us in writing.

14. Contact

For questions regarding these Terms of Service or legal matters, please contact: